COMMUNITY TRUST LENDING TEAM

Vice President, Branch Manager

203-526-9345

Hi, I am Audra Santos, proud to call Monroe, CT my hometown. With a career spanning 25+ years in the mortgage industry, I’ve had the privilege of helping countless individuals and families achieve their homeownership dreams.

At the heart of my business philosophy is a commitment to delivering the best customer service possible. I believe in going above and beyond for my clients, ensuring they feel supported and valued every step of the way. Loyalty is paramount to me and my clients appreciate the dedication and trustworthiness I bring to our partnerships. What truly drives me is the opportunity to make a positive impact in people’s lives. Whether it’s guiding first-time homebuyers through the process, assisting existing homeowners with refinancing options, or empowering seniors with reverse mortgages, I find fulfillment in bringing smiles to my clients’ faces.

Outside of work, you’ll often find me cherishing moments with my husband, Rui, and our wonderful children, Kayla, Jenna, and Brianna. Family is everything to me and I relish the time we spend together, whether it’s coaching Brianna’s cheer team or embarking on adventures traveling to different destinations. On a more personal note, I am a firm believer in the power of gratitude and positivity. Every day, I strive to approach life with a grateful heart and a smile on my face, knowing that even the smallest gestures can make a big difference. If you are ready to embark on your own journey to homeownership or explore your mortgage options, I’m here to help.

Tatiana Santiago

Loan Officer

203-803-5980

As an experienced Loan Officer, I bring a wealth of knowledge in helping clients secure financing under various circumstances. My expertise includes assisting individuals with low to no credit scores, navigating the complexities of self-employment income, and providing tailored solutions for investment and rental properties. I am committed to understanding your unique financial situation and finding the best loan options to meet your needs.

Fluent in both English and Spanish, I ensure clear and effective communication throughout the loan process, making it as smooth and stress-free as possible. Whether you’re purchasing your first home, expanding your investment portfolio, or seeking creative financing for a rental property, I am here to support you every step of the way.

Como hipotecaria, aporto una gran cantidad de conocimientos para ayudar a los clientes a obtener financiamiento en diversas circunstancias. Mi experiencia incluye ayudar a personas con puntajes de crédito bajos o nulos, navegar por las complejidades de los ingresos del trabajo por cuenta propia y proporcionar soluciones personalizadas para propiedades de inversión y alquiler. Me comprometo a comprender su situación financiera única y a encontrar las mejores opciones de préstamo para satisfacer sus necesidades.

Rui Santos

Loan Officer

203-908-5457

Rui is an esteemed member of our mortgage team and a licensed loan officer with an extensive background in finance. With his passion for serving diverse communities and a wealth of expertise, Rui is an invaluable asset to our Monroe Branch. With an MBA in finance, Rui brings a deep understanding of financial markets and risk assessment, ensuring our clients receive top-tier service and tailored financial solutions.

What sets Rui apart is his unwavering dedication to helping individuals and families, specifically focusing on Portuguese communities, achieve their dreams of homeownership. As a native speaker, he connects on a cultural level with clients, making him a trusted advisor and advocate throughout the mortgage process. Rui’s extensive network of contacts and affiliations underscore his commitment to excellence. His connections provide our clients with comprehensive support and guidance, making their experience seamless and rewarding.

Rui é um membro estimado da nossa equipe de hipotecas e um agente de crédito licenciado com ampla experiência em finanças. Com sua paixão por atender comunidades diversas e sua vasta expertise, Rui é um recurso inestimável para a nossa filial de Monroe. Com um MBA em finanças, Rui traz um profundo conhecimento dos mercados financeiros e da avaliação de riscos, garantindo que nossos clientes recebam um serviço de alto nível e soluções financeiras personalizadas.

O que diferencia Rui é a sua dedicação inabalável em ajudar indivíduos e famílias — com foco especial nas comunidades portuguesas — a realizarem o sonho da casa própria. Como falante nativo, ele cria uma conexão cultural com os clientes, tornando-se um consultor e defensor de confiança em todo o processo de hipoteca. A sua extensa rede de contatos e afiliações reforça o seu compromisso com a excelência. Essas conexões oferecem aos nossos clientes apoio e orientação abrangentes, tornando sua experiência mais tranquila e gratificante.